Role Purpose
Responsible for sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails. This position will focus on identifying qualifying leads, understanding their requirements and potential, nurturing them, converting them to opportunities and potential customers for us.

Responsibilities

• Researching and qualifying leads coming through marketing efforts, from business directories, or digital resources (emails, CRM, professional networks).
• Identifying potential leads, communicating with them, and following up on leads to convert them to customers.
• Understanding customers’ needs on the product front and identifying sales opportunities.
• Answering potential customers’ questions and sending additional information via email.
• Facilitate seamless onboarding of the customers, giving them a gratifying experience.
• Keeping up with product and service information and updates.
• Provide online demos explaining and demonstrating features of products, and as and when necessary, to our potential customers and respond to their queries proactively.
• Creating and maintaining a database of current and potential customers.
• Monitor, track, and document the status of a high volume of sales leads in the CRM.
• Staying informed about competing products and services.
• Closing sales and achieving sales targets.

Key Skills Sets

• Product knowledge
• Prospects management
• Communication skills
• Active listening
• Rapport-building skills
• Social media skills
• Problem-solving skills

We are seeking a skilled IT Administrator – Networking  Specialist to oversee and maintain our organization’s network infrastructure, hardware assets, and server environments. In this role, you will ensure the reliability, security, and efficiency of our internal IT ecosystem supporting approximately 200 employees.

The ideal candidate will have hands-on experience in network management, hardware maintenance, operating systems, and firewall administration—particularly Sophos. You will be responsible for the installation, troubleshooting, and ongoing support of a wide range of systems and devices used across the organization.

Key Responsibilities

Local Network & Connectivity Support
• Maintain and support local LAN/Wi-Fi connectivity, switches, access points, and internet links to ensure stable and secure access.
• Coordinate with central/network teams or ISPs for WAN or connectivity issues affecting the site.

Hardware & Asset Support
• Handle installation, configuration, and day-to-day support of desktops, laptops, printers, scanners, and other local peripherals.
• Ensure hardware is functioning properly and escalate for replacement or repair when required.
• Maintain local IT asset inventory.

Operating System & End-User Systems Support
• Install, configure, and support Windows, Linux, and macOS systems used by employees.
• Apply OS updates, patches, and basic security configurations as per IT policies.

User Support & Troubleshooting
• Provide on-site and remote technical support for employees.
• Troubleshoot hardware, software, printer, and network issues to minimize user downtime.
• Support onboarding/offboarding activities (system setup, access checks, handover).

Local Server & Backup Coordination
• Support basic administration of on-premise or site-specific servers (if applicable).
• Monitor local backups and report issues to the central IT or infrastructure team.

Firewall & Local Security Support
• Support local firewall and security devices (preferably Sophos) under guidance from central IT.
• Ensure endpoint security, antivirus status, and compliance with company security policies.
• Report and escalate any security incidents or suspicious activity.

Documentation & Reporting
• Maintain site-level documentation for network layout, hardware details, issue resolution steps, and system changes.
• Prepare regular status reports for local IT operations.

Vendor & Service Provider Coordination
• Coordinate with local vendors, ISPs, and hardware service providers for repairs, replacements, and support visits.
• Track service tickets and follow up until resolution.

Team Coordination
• Work closely with central IT, security, and infrastructure teams to align local IT operations with organizational standards.
• Assist in implementing IT initiatives and rollouts at the local site.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related discipline.

• Proven experience in IT administration with specialization in networking and hardware management.

• Strong proficiency in Windows, Linux, and macOS operating systems.

• Hands-on experience with server administration and virtualization technologies.

• Solid understanding of network security and firewall systems, especially Sophos.

• Exceptional troubleshooting abilities across hardware, software, and network environments.

• Effective communication and interpersonal skills; ability to collaborate with diverse teams.

• Certifications such as CompTIA Network+, Security+, Cisco CCNA, or Microsoft MCSA/MCSE are an advantage.

• Ability to work efficiently in a fast-paced environment, manage priorities, and adapt to evolving technologies.

DevOps Engineer

About the Role

We are seeking a talented and motivated DevOps Engineer to join our team. In this role, you will be responsible for maintaining and optimizing our cloud-based operations environment, ensuring robust security controls, and contributing to both internal initiatives and client-facing projects.

The ideal candidate will have a strong background in systems and network administration, with hands-on experience in Windows Server and Linux environments. You should also possess a solid understanding of public cloud platforms and a working knowledge of scripting languages such as Bash and Python.

Key Responsibilities

• Document, monitor, and maintain the cloud operations environment to ensure stability, performance, and security.

• Implement and manage security controls and operational processes to protect infrastructure and data.

• Collaborate closely with development teams to design and implement CI/CD pipelines using tools such as Jenkins, AWS DevOps, GitHub, and GitLab.

• Work with containerization and orchestration technologies, including Docker, EKS, or other Kubernetes platforms, to improve application deployment and scalability.

• Apply professional version control practices such as GitFlow and GitOps to manage and maintain code repositories.

• Leverage experience in systems administration, systems engineering, or cloud engineering to support project delivery and operational excellence.

Required Skills & Technical Competencies

• Strong server and infrastructure monitoring skills to ensure optimal performance and efficient resource utilization.

• Expertise in capacity planning to support scaling requirements and growing client demands.

• Proficiency in database and file backup and restoration to ensure data integrity and business continuity.

• Experience with system and application migration across environments.

• Ability to manage, analyze, and troubleshoot logs for monitoring and incident resolution.

• Proven ability to calculate and optimize capacity requirements for CPU, RAM, storage, and other system resources.

• Experience installing, configuring, and maintaining servers in line with industry best practices.

• Capability to evaluate and optimize server configurations for improved performance and reliability.

• Knowledge of batch processing and scheduling using cron jobs or similar automation tools.

• Strong understanding of network security concepts, including firewall configuration and access controls.

• Awareness of OS, language, and platform upgrades to ensure systems remain secure and up to date.

• Ability to maintain system hygiene by managing unused files, databases, and installation artifacts.

• Experience creating alerts and monitoring mechanisms for proactive detection of service issues.

• Proficiency with Git for version control and collaborative development.

• Familiarity with identity and access management (IAM) practices for controlling user permissions.

Qualifications & Experience

• Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent practical experience).

• Prior experience as a Systems Administrator, Systems Engineer, Developer, DevOps Engineer, or Cloud Engineer is preferred.

• Strong knowledge of public cloud platforms (AWS, Azure, or similar).

• Basic to intermediate scripting skills in Bash and Python.

• Hands-on experience with CI/CD tools such as Jenkins, AWS DevOps, GitHub, and GitLab.

• Familiarity with containerization and orchestration tools, including Docker, EKS, and Kubernetes, is a strong plus.

Technology Stack

• Programming Language: Go (Golang)

• Cloud Platforms: AWS (OCI experience is a plus)

• Databases: MySQL, MongoDB, ClickHouse, Redis

• Architecture: REST APIs, Microservices

• Operating Systems: Linux

• Containerization: Docker

Role & Responsibilities

As a Go Backend Engineer, you will be responsible for designing, building, and scaling reliable, high-performance backend systems used in production environments.

Key Responsibilities:

• Design and develop robust backend services with strong error handling, schema validation, and performance optimization suitable for enterprise-grade applications.

• Integrate applications with relational and non-relational databases using standard database/sql packages, ensuring data consistency and efficient query performance.

• Build highly concurrent systems using Go’s concurrency primitives to support parallel processing, high request throughput, and efficient resource utilization in distributed environments.

• Continuously improve application performance through profiling, memory analysis, garbage collection tuning, and system-level monitoring.

• Write comprehensive unit and integration tests using Go’s testing framework and automated testing tools to maintain high code quality and reliability.

• Implement observability and monitoring solutions, including structured logging, metrics, and distributed tracing using tools such as Prometheus, Grafana, and OpenTelemetry.

Requirements

• 3–5 years of hands-on production experience building backend applications using Go/Golang.

• Strong understanding of Go internals, including memory management and concurrency concepts such as goroutines, channels, mutexes, and advanced synchronization patterns.

• Experience with Go web frameworks such as Gin, Fiber, Echo, or native net/http for building scalable APIs and services.

• Solid knowledge of SQL and NoSQL databases, including MySQL, PostgreSQL, MongoDB, and Redis, with experience in schema design and query optimization.

• Hands-on experience building and consuming REST and gRPC APIs within microservices or service-oriented architectures.

• Proficiency with Git, code reviews, collaborative workflows, and Agile development practices.

• Strong understanding of system design, data structures, algorithms, and distributed systems fundamentals.

Additional Skills (Nice to Have)

• Experience deploying Go applications on AWS or OCI following cloud-native architecture principles.

• Familiarity with cloud-native deployment practices focused on scalability, reliability, and operational efficiency.

• Exposure to event-driven architectures and message queue systems such as Kafka, RabbitMQ, or NATS.

• Experience implementing structured logging, monitoring, alerting, and observability in production environments.

• Strong awareness of security best practices, including secure input handling, authentication, authorization, and role-based access control (RBAC).